Skate vs Decagon
Decagon builds AI support agents for chat, voice and email, with logic written as natural-language procedures.
| Feature | Skate | Decagon |
|---|---|---|
| Does the task in your app | Yes. Clicks, fills and navigates your UI as the signed-in user. | Through connectors to your CRM, helpdesk and payments. Not by clicking your UI. |
| Answers questions | Yes, from what is on the page. | Yes. |
| Guides with tours | No tours. It does the task instead. | Not listed. |
| Checks the result | Yes. Reads the page before it says done. | Simulations, tests and always-on QA. A check after each task is not stated. |
| Install | One script tag. | Connectors, then a phased rollout of about six weeks. |
When to pick Decagon
- You run a large support team across chat, voice and email.
- Your actions live in systems like a CRM or payments.
- You want strong testing and QA on agent behavior.
When to pick Skate
- The task lives in your own app’s UI.
- You want to start with one script tag, not a six-week rollout.
- You want the result checked on the page.
Checked 30 Sep 2026, from their public site: decagon.ai, Product overview, Support setup. Spot an error? Tell us.